Outsource eCommerce Customer Services to the Philippines

Not to mention the fact that Amazon is quickly expanding, and taking their refined, sophisticated business processes with them.

The lesson that the most successful eCommerce businesses around the world are learning is that they need to build for mobile, they need to change how their eCommerce sites are developed and tested, they need to be more creative and technical with their search engine optimization (SEO), and they need to provide better customer service.

But how do you do that when over-investing in local talent leaves no capital for other growth necessities? Especially when the local talent pool is so small and comparatively under-qualified?

The answer is simple: you need to follow your customers and go global. You need to be able to move beyond the time and resource constraints of your local employment market, and tap into employment markets overseas, where the talent pool is broad and deep, where living, labor and occupancy costs are significantly lower, where employees still value their jobs and display loyalty, and where you’ll get service quality as good – or better – than you’ll find at home.

By leveraging offshore job markets, you’ll finally be able to increase your profits. eCommerce oustourcing just makes good business sense.

Why is the eCommerce industry suited to offshoring?

Fortunately for eCommerce businesses, it’s an industry that’s particularly well suited to offshoring, because:

• Most of your local eCommerce staff are already set up to communicate and collaborate remotely. For most, it’s the go-to communication strategy and preferred work arrangement. So employing a team offshore won’t impact your local team much at all.
• Most of the actual work in the eCommerce industry is performed using cloud-based software, which is available via any browser. So the team’s physical location is irrelevant. In fact, you might even be able to utilize eCommerce full outsourcing services to run your business entirely offshore.
• A lot of the work can be done at any time – not just in business hours (although a good provider will give you access to people who can work your hours if you want).

Frequently offshored eCommerce roles

Some of the more frequently outsourced eCommerce roles include:

• Customer Service Representative
• Sales Consultant
• Technical Support Specialist
• Digital Marketing Specialist
• UI/UX Web Developer

• Application Developer
• Account Manager
• eCommerce  Specialist
• Accounts Payable Specialist
• Accounts Receivable Specialist.