Outsource IT Services | MicroSourcing

Industry 4.0, also known as the fourth industrial revolution built on smart, globally connected technologies, is starting to take the Information Technology (IT) industry by storm.

This revolution is anticipated to boost the competitiveness of Western nations, by increasing connectivity and reducing high labor costs. However, key hallmarks of ‘Industry 4.0’ such as cloud integration, AI processing, blockchain technology, and big-data analytics will rely on increasingly complex and evolving relationships with technology.

In order to maintain these relationships, specialized talent is required. Unfortunately, it’s getting harder to recruit and retain professional IT staff onshore with global IT spending anticipated to grow to US$4.5 trillion in 2022¹.

It’s also becoming more difficult to keep staff. The introduction of remote work has businesses investing in data security, web development and team conferencing platforms now more than ever. With businesses looking to invest more money into their IT teams, organizations need to look at matching salaries and providing additional benefits to retain existing employees.

When specialist staff come and go, taking organizational knowledge with them, it becomes almost impossible to sustain a well-integrated team that can maintain baseline functions. Organizations need IT teams that will keep them up-to-date, secure, compliant as well as having the ability to deliver industry 4.0–ready solutions.

What are the benefits of outsourcing IT services?

Cost saving: as the Philippines' cost of living is lower than most western countries, your business can outsource IT tasks for a fraction of the price it would cost to hire specialists locally; up to 70% in some cases.
Access to a larger talent pool: the Philippines has a huge talent pool of IT specialists with approximately 71,000 IT specialists already in the workforce.
Increase in output efficiency and quality levels: sending routine technical support specialists tasks to an offshore team in the Philippines means your onshore team will have more time to take on higher value, strategic work. Your business will notice a drastic increase in productivity levels across your department.
Business growth and scaling opportunities: when you send your time-consuming tasks to an offshore IT team in the Philippines, your local team will have more time to focus on increasing profits, business growth and development opportunities. Your onshore team's additional capacity gets from your offshore team's support means you can grow your business sustainably.

What’s more, as a profession, IT relies on fast-changing and complex technical competencies. This means job roles have fragmented into myriad individual specialties. It takes a team of specialist professionals.

What are examples of IT functions that can be outsourced?

Here are some examples of IT roles and functions that your organization can outsource to the Philippines, broken down by field of expertise and type of support being provided:

Hardware, systems and network support

These professionals design, build and maintain data communication systems and provide hardware and telephony assistance. They are the IT support division of your organization, helping people reset their passwords, keeping the network healthy and streamlining the system with tech fixes.